After you create your new account, please proceed to the Maintenance menu of your account to complete your plan activation.
By accessing or using any part of the site (teko.ph.), the application, the service and/or content (i.e. any information, data, or other content or materials appearing or otherwise made accessible on or through the site or application), Service Users and third-party Service Technicians agree to be bound by these Terms, which shall govern your access to and use of the service of TEKO Solutions Asia, Inc. (TEKO).
Modifications, updates and/or improvements to the site, application, services and/or content are likewise covered by these Terms. TEKO may, at any time, without prior notice, at its sole discretion, modify, amend, change in part or in whole the Terms by posting such to the site. Continued access or use of the site, application, service or content, after said posting signifies Service Users’ and third-party Service Technicians’ unqualified acceptance of the modification, amendment and/or change, which are effective, retroactively, on the day of posting.
The Service Users and third-party Service Technicians hereby voluntarily give their consent to TEKO to use for any lawful purposes and/or share your personal information to third parties.
Accessing and/or using of the site, application, services and/or the content may be subject to specific laws, domestic and international. The Service Users and third-party Service Technicians assume full and sole responsibility to ensure that they access and/or use the services and the content only in compliance with such applicable laws.
TEKO does not and cannot warrant that the site, application, services and/or the content is legal outside the Philippines. The Service Users and third-party Service Technicians assume full and sole responsibility if they opt to access the site, application, services and/or the content outside the Philippines.
TEKO, The Platform, shall connect Service Users and third-party Service Technicians.
2. Relationship of the Parties
TEKO is a technology company. It is not a service center nor a parts depot center. TEKO merely provides a link to Service Users to third-party Service Technicians. TEKO is not responsible nor liable to the Service Users and third-party Service Technicians for any damage, loss, injury, and/or death in relation to the services received or rendered through TEKO’s site or app.
3. Definition of Terms
Account – means any duly registered account which is required to be accessed to use the Platform, either by the Service User or third-party Service Technician.
Agreement – means the Terms and Conditions agreed to by a Service User or Service Technician which are binding upon its Acceptance.
Platform - means the website and application on which the Service request is made. It includes:
Service Technicians – any technically skilled person who has duly registered for the purpose of offering or making his/her Services available to the Service Users. A person is presumed to be technically skilled if he/she is duly certified by the Technical Education and Skills Development Authority (TESDA) as such, or has completed technical skills training from a TESDA accredited institution/school, or completed a technical course from any reputable college/university, or has at least 5 years solid direct experience – evidenced by a certification under oath.
Service User – means any person, natural or juridical, who has duly registered and used the Platform to request services offered by the third party Service Technicians, whether the service was completed or not.
Services – includes cleaning, diagnosis, installation, repair, and preventive and/or periodic maintenance services.
User – means the Service User or the third-party Service Technician or both, as may be applicable.
You/Your – may refer to the Service User or the third-party Service Technician or both, as may be applicable.
4. User’s Representations and Undertakings:
By submitting your account application, you confirm the following:
5. The TEKO Platform (Function and Requirements for Use)
The TEKO Platform is a communications platform that enables individuals or businesses (Service Users) to seek and obtain the professional services of accredited third-party Service Technicians. TEKO and The TEKO Platform do not provide professional services. TEKO shall not be responsible or liable for any services provided or failed to be provided by third-party Service Technicians, including any damage or breakage that may occur during and/or after the services have been performed.
The Service Users must exercise caution and due diligence to protect their property and personal safety. By the use of The TEKO Platform, the Service User agrees to hold TEKO free from any and all claims for damages, loss, injury and/or death that may arise from dealing with third-party Service Technicians, their conduct, and all the Services they provide.
6. Use of the Website:
While the Website may be accessed without first registering, full access to teko.ph Services is only possible after you have creation of an Account, where you would be required to provide your personal information and to create a Password, which you shall be solely responsible for, along with the following:
If you are using the Platform either as a Service User or Technician, you are bound by the following:
PAYMENT FOR SERVICES
You understand and agree that there will be “Charges” for the services rendered by the third-party Service Technicians. After you have received services obtained through your use of the Service, TEKO will facilitate payment of the applicable Charges on behalf of the third-party Service Technician, solely as such third-party Service Technician's limited payment collection agent, using the preferred payment method you have designated when initiating or modifying your Account, and will send you a receipt by email at the end of each session. By utilizing the Services, it is understood and agreed that payment of the Charges in such manner shall be considered the same as payment made directly by you to the third-party Service Technician. Charges will be inclusive of applicable taxes where required by law. Charges paid are final and non-refundable.
You understand and agree that (i) all Charges are immediately due and demandable and (ii) payment will be facilitated by TEKO using the preferred payment method you have designated when initiating or modifying your Account. If your primary Account payment method is determined to not be able to be charged for any reason whatsoever, you agree that TEKO may, as the third-party Service Technician's limited payment collection agent, use a secondary payment method in your Account, if available.
TEKO reserves the right to establish, remove and/or revise Charges for any or all aspects of the Services at any time in TEKO's sole discretion. You will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof.
Subject to existing laws and regulations (i.e. DTI regulations), TEKO may, from time to time, provide random Service Users with random promotional offers and discounts which may result in different Charges for similar Services.
9. Cancellations & Refund
Service requests may be canceled at least 2 hours prior to the service request. Cancellation shall be coursed through the site or app.
A P395 cancellation fee shall be charged against the Service User if cancellation of service request was made beyond 2 hours from request of if the third-party Service Technician is already “on-site”, whichever comes first.
If you have been charged in error or have questions about your charges, please contact TEKO at firstname.lastname@example.org
10. Limitations of Liability
You understand, acknowledge and agree that TEKO shall not be liable for any and all claims for damages, loss, injury, or death in relation to the services provided by the third-party Service Technician. TEKO is likewise not liable in the same manner for the following:
The Website may from time to time contain links to third-party Websites and/or advertisements. These Linked Sites may be provided solely as a convenience to You and not as an endorsement or sponsorship of what they provide. If you decide to access the links and use the advertised contents, you do so at your own risk. TEKO shall not be responsible for any damage or loss caused by the use of these Third-party websites, products or services found in the Website.
Any issues or concerns respecting any third-party goods, products or services should be forwarded to the third party or advertiser concerned.
In the event that the Service User and the third-party Service Technician have a dispute, the Service User and the third-party Service Technician understands, acknowledges and agrees that TEKO is not in any part of the dispute and that they undertake not to involve TEKO in their dispute.
TEKO may terminate your account at any time, with or without notice, for conduct that is in breach of this Agreement, for conduct that it believes is harmful to its business, or for conduct where the use of the Service is harmful to any other party.
14. Intellectual Property Rights
Unless stated otherwise, the software, required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by TEKO.
Any unlawful use of its software, graphics, data, information, photos, sound, music, video in the Platform shall constitute a material infringement of our intellectual property rights and is subject to appropriate proceedings and penalties provided by law.
15. Fees and Taxes
TEKO may charge the Users for the use of its Website and services subject to applicable taxes imposed in the Philippines. It is understood that TEKO may, from time to time, impose additional fees to its Users as it may deem necessary.
16. Complete Agreement
Except as expressly provided in a separate written agreement between you and TEKO, these terms constitute the entire agreement between you and TEKO with respect to the use of the website and the service provided.
17. Governing Law & Venue
The rights and obligations of the parties pursuant to this Agreement are governed by, and shall be construed in accordance with, the laws of the Philippines. Any and all kinds of claims or disputes shall be resolved by the appropriate courts of Muntinlupa City.
Teko Solutions Asia Inc. (“Teko”) values the privacy of its partner technicians and customers (“Users”). We take the protection and security of our Users’ Personal Data with utmost importance and commitment. This Data Privacy Notice contains a summary of our policies regarding the access, collection, use, storage, disclosure, and disposal of our Users’ Personal Data which we receive and collect from our Users through our mobile application (Teko Tech App), and other forms of communications.
What Personal Data do we collect?
We collect and process our Users’ Personal Data only upon their affirmative consent and in accordance with the Data Privacy Act. In the usual course of our business activities, we collect the following Personal Data from our Users for our own use and the use of our affiliates and third party providers:
What the Teko App Accesses:
We collect Users’ Personal Data from the following sources: (1) information we collect about Users when they contact us through our contact centers, email, mobile applications or services, and other online and mobile platforms; (2) information we collect about our Users from public records and from other available sources authorized to disclose such information; and (3) information we collect from our partner technicians’ mobile phones.
How do we use your Personal Data?
All our Users’ Personal Data, which are collected with their consent, and other information with regard to their transactions with us may be combined and processed to:
We may also disclose our Users’ Personal Data to: (1) our third party service providers that perform business operations on our behalf; (2) partners who collaborate with us to provide services to our Users; or (3) business partners that provide joint communications that we hope our Users find of interest through processing of the following: (a) our Users’ Internet Protocol address; (b) search terms used; (c) pages and internal links accessed on our site; (d) date and time of visit of the site; (e) geolocation; (f) referring site or platform (if any) through which our Users clicked through to this site; (g) operating system; (h) web browser type; or (i) type of device used.
How do we protect your Personal Data?
We protect our Users’ Personal Data through organizational, procedural, and technical security measures. We ensure that only authorized employees and third party service providers, who have undertaken to satisfy our information security and data privacy requirements are allowed to process our Users’ Personal Data. While we warrant that due diligence is exercised to guarantee privacy of our Users’ Personal Data, note that no data transmission conducted over the internet and/or through electronic channels can be guaranteed to be absolutely secure. Your Personal Data shall be stored in our secure database for ten (10) years. Thereafter, physical and electronic records shall be disposed of.
If you have any comments or questions or if you wish to access, delete, update or ask for a copy of personal information we hold about you, or wish to opt out or unsubscribe, or if you have questions about Teko’s privacy practices in general, please email email@example.com.
By logging in, you confirm that you have been fully informed of Teko’s processing activities with respect to the Personal Data we have collected from you, that you completely understand the terms thereof, and that you hereby freely consent thereto.